Shipping & Returns

Shipping

We offer free delivery for all orders over £50 or we charge £3.95 for orders below £50. Your order will be delivered via Royal Mail tracked within 3-5 working days.

We currently only deliver to the UK.

Returns

We really hope you love your garment as much as we do, but if you wish to return it, please contact us within 14 days of receiving your order to start the returns process.

We accept items for return provided that they are in their original condition with tags intact. Once your items are returned, we will process your refund. 

We are not able to refund items that appear to have been worn, washed, are not in their original condition or have their tag removed. Every aspect of the garment must be free from signs of wear and odour.

Returns for a refund will have £3.99 deducted from the total refund amount to cover the shipping and logistics costs. We will cover the return costs if you opt to exchange.

Please contact us here for a returns label: support@velvetthreadlondon.com

 

 

Velvet Thread London Limited
Registered Company No. 14873668
Registered Company Address: 7 Buckland Rise, HA5 3QR